Orbita Releases New Patient Outreach Features Powered by Conversational AI
New module adds proactive, multi-channel communication to reach and engage patients 24/7 on any device
Orbita, the leading provider of HIPAA-compliant conversational voice and chat solutions for healthcare, recently announced the release of a new communication module that integrates proactive messaging with intelligent virtual assistants to automate outreach for patient education, notification, scheduling, and more.
“Through the pandemic, we saw the need to ‘go beyond the bot’ by introducing features that can proactively engage and support healthcare consumers at scale...With our new integrated communication module, we’re now able to support multi-channel messaging that can reach patients where they are, on their preferred device, and with the natural, intuitive experience of an Orbita-powered virtual assistant.”
-Bill Rogers, CEO at Orbita
Proactive Patient Outreach
The new module adds digital communication features that deliver intelligent, bot-powered virtual healthcare assistance proactively over text message, email, and automated phone calls. Among the advances is the ability to automatically "cascade" through communication channels to ensure healthcare providers can reach patients on their preferred device.
When used to support integrated, multi-channel outreach campaigns, Orbita’s communication module maximizes patient engagement while automating key workflows to free up overworked staff.
Tap the power of conversational AI for your organization:
“COVID-19 has completely altered the healthcare landscape, and the vaccine rollout has added a new set of rapidly evolving patient communication challenges...Where Orbita’s proactive communication features are deployed for outreach campaigns, patient response has increased from 30% to over 70%, while call center volume has been significantly reduced.”
-Chelsea Biel, BSN, RN, Senior Director of Customer Success and Clinical Informatics at Orbita
Recent resources from Orbita
When is a Chatbot Not Enough? Vaccine Rollout and Proactive Patient Communication
Watch recent webinar on demand with from Chelsea Biel, BSN, RN and Jeff Haggard of Orbita.
Driving Patient Engagement with a Proactive, Omnichannel Approach to Healthcare
Read Orbita's latest white paper for best practices on how you can support your organization in developing and deploying proactive outreach campaigns to improve patient engagement.
Leveraging Automated Patient Outreach to Address Social Determinants of Health
Hear from Orbita CEO Bill Rogers about the role of social determinants of health in a patient's care journey and how automated patient outreach can reduce these care gaps.