WEBINAR | When is a chatbot not enough? Vaccine rollout and proactive patient communication
Senior Director of Customer Success and Clinical Informatics, Orbita
Director of Sales for Healthcare and Strategic Accounts, Orbita
As patients struggle to locate the COVID-19 vaccine resources they need the most, health systems are presented with a huge opportunity to proactively deliver this information and centralize fragmented communication. We'll explore how health systems can go beyond the bot to provide best-in-class digital patient experiences as the source of truth around the vaccine rollout and engage patients to build trust and loyalty.
- Deploying automated proactive cascading communication campaigns to reach/retain new and existing patients efficiently
- Targeting patient outreach to populations to ensure access while reducing burden on clinical and call center staff
- Resolving issues around patient inequities, anxieties, and potential misinformation