---
title: [WEBINAR] When is a chatbot not enough? Vaccine rollout and proactive patient communication
description: Hear from Chelsea Biel and Jeff Haggard of Orbita on how health systems can go beyond the bot to proactively reach patients, ensuring access while reducing burden on clinical/call center staff.
image: https://go.orbita.ai/hubfs/Orbita_Webinar_3.17.21.%20-%20POST%20WEBINAR%20no%20date.png
---

[![Orbita](https://go.orbita.ai/hubfs/raw_assets/public/Orbita_November2020/images/header-logo.svg "Orbita")](https://orbita.ai)

# WEBINAR | When is a chatbot not enough? Vaccine rollout and proactive patient communication

![Orbita 3.17.21 Webinar](https://go.orbita.ai/hs-fs/hubfs/Orbita_Webinar_3.17.21.%20-%20POST%20WEBINAR%20no%20date.png?width=1200&height=628&name=Orbita_Webinar_3.17.21.%20-%20POST%20WEBINAR%20no%20date.png "Orbita 3.17.21 Webinar")

## Presenters

![Chelsea Biel headshot ](https://go.orbita.ai/hs-fs/hubfs/Chelsea%20Biel%20headshot%20.png?width=658&height=658&name=Chelsea%20Biel%20headshot%20.png)

<https://www.linkedin.com/in/chelsea-biel-b89164bb>

### Chelsea Biel

##### Senior Director of Customer Success and Clinical Informatics, Orbita

![Jeff Haggard headshot](https://go.orbita.ai/hs-fs/hubfs/Screen%20Shot%202021-03-02%20at%2010.56.20%20AM.png?width=404&height=398&name=Screen%20Shot%202021-03-02%20at%2010.56.20%20AM.png)

<https://www.linkedin.com/in/jeffhaggard>

### Jeff Haggard

##### Director of Sales for Healthcare and Strategic Accounts, Orbita

As patients struggle to locate the COVID-19 vaccine resources they need the most, health systems are presented with a huge opportunity to proactively deliver this information and centralize fragmented communication. We'll explore how health systems can go beyond the bot to provide best-in-class digital patient experiences as the source of truth around the vaccine rollout and engage patients to build trust and loyalty.

 

**Walk away with new insights about:**

- Deploying automated proactive cascading communication campaigns to reach/retain new and existing patients efficiently 
- Targeting patient outreach to populations to ensure access while reducing burden on clinical and call center staff
- Resolving issues around patient inequities, anxieties, and potential misinformation

 

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