As patients struggle to locate the COVID-19 vaccine resources they need the most, health systems are presented with a huge opportunity to proactively deliver this information and centralize fragmented communication. We'll explore how health systems can go beyond the bot to provide best-in-class digital patient experiences as the source of truth around the vaccine rollout and engage patients to build trust and loyalty.
Walk away with new insights about:
- Deploying automated proactive cascading communication campaigns to reach/retain new and existing patients efficiently
- Targeting patient outreach to populations to ensure access while reducing burden on clinical and call center staff
- Resolving issues around patient inequities, anxieties, and potential misinformation
