"What conversational AI does is engages users with natural language, something that we all grew up with and know how to interact with, whether that is across the telephone or across a chatbot, which is tireless." -Rogers

EPISODE RECAP

During this episode, Kristi and Bill provide their respective predictions about conversational AI applications, adoption attitudes, and technology advancements in 2021 and beyond.

So far, the automation of clinical workflows has tremendously reduced healthcare provider burden and transformed the patient journey of discovering, navigating and receiving care. Symptom screeners and triage tools, nudges, and virtual care navigators have been helping to support patients since before 2020 – and have continually proven themselves to be absolutely essential throughout this pandemic. 

As you listen to this podcast episode, you'll gain insights on the following and more:

• How the pandemic has accelerated tech adoption
• Where conversational AI will continue to grow
• What differentiates those healthcare organizations that have implemented digital transformation strategies from those that have not

Remote patient monitoring, virtual appointments, and digital communication methods have been able to help maintain patient and provider connections through the recent pandemic-driven period of physical separation, but are they here to stay? 

Rogers and Ebong discuss how these digital solutions for healthcare and life sciences organizations can continue to improve the patient experience and reduce burdens.

From wearable devices to 5G technology, 2021 delivers an even greater opportunity to revolutionize healthcare with more automation, and most importantly – even more empathy.