Ann Arbor, MI and Boston, MA – Mar. 14, 2023 – Orbita, a leading provider of intelligent virtual assistants and workflow automation for healthcare, has partnered with Isabel Healthcare, a global company that delivers clinical reasoning tools for providers and a Symptom Checker/Triage for patients. Isabel’s Symptom Checker/Triage utilizes ever-day language to help patients access appropriate care with the right urgency. 

Today, 70% of patients use digital tools when searching for providers, with 38% specifically visiting a provider’s website before scheduling care. However, patients often don’t know what to look for or how to focus their search, much less whether their current symptoms can be assessed at a next-day primary care visit or virtual visit – or more immediately at urgent care or the emergency room.

The Orbita Blaze “find care” solution, leveraging Isabel’s sophisticated triage algorithms, guides patients to an appropriate care setting by eliciting important information through a brief dialog. A smart virtual assistant poses questions in a conversational manner – asking about the patient’s location or insurer, for instance, and the severity of their symptoms – and then accurately and efficiently suggests next steps.