Boston, MA – June 7, 2023 – Orbita, a leading provider of AI-powered virtual assistants and workflow automation for healthcare, has launched its CallDeflectAI solution that addresses the overwhelming call volumes plaguing healthcare organizations that are simultaneously challenged by staff shortages. One client that has adopted the technology is DayaMed, a company which helps patients manage their prescriptions – in turn supporting provider organizations seeking ways to reduce medical complications and hospitalizations while improving quality metrics.

CallDeflectAI is a conversational virtual assistant deployed on provider websites to answer routine patient questions. Drawing from client-approved content, the Orbita solution leverages the latest generative AI technologies like GPT so virtual assistants can be created more quickly and inexpensively.

“It is impossible to have staff available 24/7 to answer all questions, especially with current labor shortages and high turnover rates,” said Michael Swanson, chief operating officer at DayaMed, which adopted CallDeflectAI in May. “CallDeflectAI means individuals who want to learn more about us can come to the website whenever convenient to get their questions answered, even at 2 a.m. They don’t have to wait.” This frees staff to interact more meaningfully with the subset of users requiring personalized service and helps patients get the information they need to better manage their health.