[WEBINAR REPLAY] Chatbots, voice, and more:   How healthcare providers are using virtual assistants to transform consumer experiences

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Presenters

Kristi Ebong

SVP Strategy, GM Healthcare Providers

Kristi has nearly 15 years of experience in health tech. Prior to Orbita, she was Head of Emerging Technology at Cedars-Sinai, and served under the Obama Administration in the Office of the National Coordinator for Health IT. Her professional roots include time spent at Epic Systems, large healthcare providers, startups, and foundations.

Nathan Treloar

President & COO, Orbita

Nathan Treloar is the President and Chief Operating Officer at Orbita. He is a respected expert and frequent speaker on the applications and evolution of conversational AI and voice and chatbot-powered virtual assistants in healthcare. He previously served in executive leadership roles at several successful high-growth software companies including FAST Search, Microsoft, RAMP, and Ektron, where he advised hundreds of the world’s largest companies and government agencies.

More than 80% of consumers visit provider websites before booking an appointment. Patients carrying the burden of higher out-of-pocket healthcare costs are demanding self-service online features comparable to consumer experiences in other industries. For healthcare providers, it's never been more important to respond to this demand for engaging web and mobile experiences. 
 

In this webinar, viewers will learn: 

  • How chatbot- and voice-powered virtual assistants are enhancing digital marketing and customer engagement while improving operational efficiency 
  • How to realize positive ROI using virtual assistants for offerings such as: Find a Provider, Find a Location, Schedule a Visit, Facility and Services FAQ, and Symptom Checking and Triage  
  • How to make sense of today’s wide array of conversational AI options – chatbots, voice apps, mobile and web-based offerings, smart speakers, medical devices, etc. 
  • Why a conversational AI platform is a strategic underpinning for next-gen engagement especially amidst enterprise considerations for security, privacy, 
    scalability, interoperability, etc.  

Who should watch this webinar? 
This session is designed for individuals at healthcare provider organizations responsible for enhancing the consumer experience including heads of digital, marketing, call centers, customer experience, etc. NOTE: Professionals with similar titles in other types of healthcare organizations may benefit as some basic concepts overlap (ie; health plans/payers, pharma/biotech, etc.).