Watch - Voice First, but not Voice Only. Building Voice Applications in an Multi-Channel, Multi-Modal World

Presenters

Ed Sarfeld

User Experience Architect at Macadamian

Ed is a UX Architect with 20 years in the IT industry and a leading contributor to the
Macadamian M21 Lab’s voice UX efforts. He has worked closely with a wide range of clients on multiple platforms spanning industries from aviation to healthcare.

Bill Cava

Chief Product Officer at Orbita

Bill has over 18 years of experience as a software executive. Previously, Bill founded WiseMine, a SaaS platform providing big data analytics for content marketing. He is a published author, a technology adviser, founder of the NH Data Science Group, and holds multiple patents in information retrieval.

Building Voice Applications in an Multi-Channel World

Voice is the next user interface, or so we hear. The success of smart, personal assistants like Amazon’s Alexa and Google Assistant represents a brand new digital channel for user engagement across industries from healthcare to retail to finance and more.

But we still live in an omni-channel world of smartphones, tablets, and PCs and other digital channels that are not going away any time soon. Creating experiences that work seamlessly across next generation voice assistants like Alexa and traditional digital channels is the next challenge for digital user engagement.

In this webinar, you’ll hear from two experts in voice applications on how to prepare and design for true omni-channel experiences that are voice-first, but are not voice only.