REPLAY WEBINAR: Revitalize the healthcare consumer journey with virtual assistants: Find a Doc, Find a Location, and Scheduling

Orbita July 2019 Webinar

 

Presenters

Maryam Gholami

Head of Digital Products

Maryam is the head of product development and design for digital innovations at Providence St. Joseph Health. She brings over 15 years of experience in building technology products, leading multidisciplinary teams within well-established companies and start-ups and delivering best in class experiences for consumers (learn more).

Bill Cava

CPO, Orbita

Bill is Orbita's Chief Product Officer and has over 18 years of experience as a software executive. Previously, Bill founded WiseMine, a SaaS platform providing big data analytics for content marketing. He is a published author, a technology adviser, founder of the NH Data Science Group, and holds multiple patents in information retrieval.

Healthcare consumers prefer digital solutions (vs. phone/in-person solutions) as they search for doctors, look for hospitals, and schedule appointments.* Today's savviest healthcare organizations are tapping into the power of conversational AI through voice and chatbot virtual assistants.

In this webinar, we explore:

  • how consumerization drives demand for interactive voice and chat engagement 
  • options to consider when moving into conversational AI 
  • time- and cost-savings of 
    using pre-built modules  
  • the platform approach  deploying virtual assistant modules within a framework that meets enterprise requirements (security, interoperability, omnichannel, multi-modal support) 


Who should watch? Individuals in provider, payer and other healthcare organizations will glean important insights from this session (titles such as Marketing, Digital Strategy, Innovation, Consumer or Member Services, Digital Engagement, etc.) as well as those in information services, user experience (UX) and other aligned technology roles.


*McKinsey Consumer Health Insights Survey