Orbita Partners with Healthcare Organizations to Unveil the Future of Omnichannel Virtual Healthcare Assistants
New Orbita Solution Center transforms how leading healthcare organizations deploy voice and chatbot virtual assistants to close gaps in care
Earlier today, we announced a major upgrade to our conversational AI platform for healthcare, along with deployments with four innovative healthcare organizations using Orbita to power automated patient engagement and support.
Our new Solution Center is the industry’s first integrated system for quickly deploying secure, scalable omni-channel voice and chatbot virtual assistants for healthcare’s digital front door. Using a modular, plug-and-play architecture, the Orbita Solution Center includes pre-built, interoperable services to streamline deployment of feature-rich healthcare virtual assistants. The result is faster time to value for healthcare organizations seeking to deliver omni-channel voice and chat virtual assistants that improve patient engagement and close gaps in care, while reducing operational costs and staff burden.
The Orbita Solution Center supports web and mobile web chatbots, native mobile applications (iPhone and Android), interactive voice response (IVR), social media (Facebook Messenger, WhatsApp, …), SMS, smart speaker platforms (Amazon Alexa and Google Home), and custom devices. Rich development tools, flexible integration options, and enterprise-grade features meet the strict demands of the healthcare industry for extensibility, interoperability, security, and scalability.
“Driving patient engagement and satisfaction are critical goals for our digital front door,” said Allie Sonsthagen, Director of Marketing Technology & Analytics at ThedaCare. “We’re excited about how our Orbita can help us to meet these goals while reducing the burden on our call center.”
-Allie Sonsthagen, Director of Marketing Technology & Analytics at ThedaCare
Automation with Empathy™
Innovative healthcare, life sciences, and medical technology organizations rely on Orbita to power high-value virtual assistants for digital front door applications, remote patient support, pre and post-visit outreach, and other critical interactions throughout the care journey. Orbita’s robust conversational platform is designed for both developers and business users to quickly build, deploy, and easily manage virtual assistants for smart speakers, web and mobile chat apps, text messaging applications, interactive voice systems, and custom devices. Orbita’s platform is HIPAA compliant and SOC2 certified. Orbita customers and partners include Medstar Health, Mayo Clinic, Philips Healthcare, Amwell, Janssen, Medtronic, Yale New Haven Hospital, Bristol Myers Squibb, Cancer Treatment Centers of America, and others.
Tap the power of conversational AI for your organization:
“We saw a real need in the industry to go beyond the limitations of 1) generic chatbot platforms that lack healthcare capabilities and 2) point solutions that lack scale and flexibility. Orbita’s Solution Center is the culmination of many years of research and development and delivers on the promise of out-of-the-box solutions combined with enterprise-grade flexibility and robustness that the healthcare industry demands. We are thrilled to see the impact it is already having with our customers and partners.”
-Patty Riskind, CEO at Orbita
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