Health systems win big with virtual post-discharge patient communications

Timely, productive interactions – while reducing demand on staff resources

  • Automated outreach – cascading across devices – dramatically improves patient engagement (one system reports 86% engagement!)

  • Intelligent virtual assistant triages patient status – diverting only those who need intervention to live agents (instead of requiring staff to call all discharges)

Staff shortages interfere with healthcare’s ability to conduct important post-discharge outreach. Increasingly, savvy leaders are deploying digital solutions such as intelligent virtual assistants and conversational AI solutions to address the challenge.

 

As one healthcare leader recently said, “This trying to hire more people isn’t working. We need to look at automation. All our bets are now on digital.”

 

The Orbita patient communication platform automates post-discharge follow up to improve patient outcomes and satisfaction – and reduces the burden on staff.

  • Automated communications cascade across various channels (email, SMS, voice)

  • Intelligent virtual assistant poses questions about patient wellbeing

  • Orbita responds with answers from an exhaustive knowledgebase

  • Patients are escalated to a live agent if they need support

  • Interactions stored, integrated within system of record

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Complete the form to learn more about our solution – and how one organization is achieving 86% engagement post-discharge with Orbita.

 
Post-Discharge Outreach Virtual Assistants
We’d also love the opportunity to tell you about additional Orbita solutions that help alleviate demands on your staff. Email us at hello@orbita.ai.