White Paper | De-risking Your Bots: Adverse Event Detection with Conversational AI

Chatbots are an increasingly popular tool for improving call center operations and efficiencies, but few are equipped to accurately flag when a patient is having a medication-induced side effect.

With an adverse event detection module, pharma companies can ensure that users are appropriately routed to the correct resource or service that they need, and:

• Enhance the timeliness and accuracy of reporting adverse events
• Improve user experiences for patients and HCPs across their preferred channel (such as a brand’s website, social media, SMS, IVR, more)
• Enrich research with insights from predictive analytics
• Reduce costs associated with manual processes and outsourcing