Automating Care Pathways
Reduce administrative burden, streamline the patient journey
Palomar Health's Orthopedic & Spine Center of Excellence achieved measurable ROI when it in adopted Orbita Care Navigation. Digital tools improved staff productivity (reducing call volume, automating repetitive manual tasks) and patient preparedness (monitoring prerequisite activities for greater throughput, better outcomes).
Results have been notable:
• 15% reduction in LOS for total joint replacement
• 30% reduction in LOS for spine fusion
• 98% of patients using Care Navigation felt prepared for surgery
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Read how Palomar Health successfully addressed three critical chokepoints in its orthopedic and spine program:
Bottleneck #1
Staff time spent collecting and validating information from patients, and educating them for their procedure.
Bottleneck #2
Patients missing critical steps to prepare for surgery, resulting in delays and cancellations, extended lengths of stay and increased visits to the ED.
Bottleneck #3
Missing or inaccurate outcomes reporting, impacting quality scores.
Read what Palomar Health users had to say:
Brian Cohen, MHA
Senior Director, District Service Lines
"It's a no brainer to enroll every single patient in [Care Navigation], because it means less phone calls and less questions for our schedulers to answer."
Najeebe Geagea, MSN, RN
Service Line Clinical Coordinator
“On a daily basis, I’m able to identify patients who feel unprepared for surgery or are experiencing post-operative symptoms. Through the platform, I can easily reach out to patients, identify problems and provide appropriate interventions that otherwise would have been an emergency department visit.”
Lydia T.
Palomar Patient
Care Navigation “enabled me and my mother to feel completely prepared for surgery and recovery. We knew what to expect and had much less anxiety moving through this experience because we had adequate time to prepare and have our questions answered. It is an excellent tool!”