---
title: COVID-19 Vaccine Access Clinical Program Powered by Orbita
description: COVID-19 vaccine access clinical program from Orbita, supporting healthcare organizations in expanding patient access and navigation through conversational chat and voice-powered self-service tools.
image: https://go.orbita.ai/hubfs/COVID_CHAT_1200X628_LOGO_v2.png
---

[![Orbita](https://go.orbita.ai/hubfs/raw_assets/public/Orbita_November2020/images/header-logo.svg "Orbita")](https://orbita.ai)

# COVID-19 Vaccine Access Clinical Program Powered by Orbita

![COVID-19 Vaccine Access Clinical Program by Orbita](https://go.orbita.ai/hubfs/COVID_CHAT_1200X628_LOGO_v2.png "COVID-19 Vaccine Access Clinical Program by Orbita")

#### **Throughout the COVID-19 pandemic, healthcare organizations have routinely faced capacity issues, call center overwhelm, and resource cuts. Consumer and patient inquiries will only continue to grow as COVID-19 vaccines become available.**

#### Are you prepared to engage your patients digitally? Request a demo or consultation.

## Orbita's COVID-19 vaccine access clinical program provides healthcare organizations with a streamlined approach to automate inbound and outbound patient communications about the vaccine through conversational chat and voice-powered self-service tools.

![Educate patients with vaccine FAQs and multilingual capabilities](https://go.orbita.ai/hubfs/Orbita_Covid_Vaccine_LP_1000x745-02.png "Educate patients with vaccine FAQs and multilingual capabilities")

#### Educate patients

Proactively address vaccine FAQs, patient apprehension, potential misinformation, and more through the patient’s preferred language and channels: chatbot, SMS, phone, and more.

![Support patients in understanding eligibility with screening tools](https://go.orbita.ai/hubfs/Orbita_Covid_Vaccine_LP_1000x745-03.png "Support patients in understanding eligibility with screening tools")

#### Support patients in confirming eligibility

Put vaccine eligibility screening tools in patients’ hands to ensure access to reliable information and calls-to-action, while reducing inbound calls to clinic staff and call centers. 

![Integrate scheduling for the COVID-19 vaccine with 24/7 self-service tools](https://go.orbita.ai/hubfs/Orbita_Covid_Vaccine_LP_1000x745-04.png "Integrate scheduling for the COVID-19 vaccine with 24/7 self-service tools")

#### Integrate appointment scheduling

Provide patients with 24/7 self-service tools to find locations for vaccination sites and take action for scheduling appointments.

![Streamline call center operations](https://go.orbita.ai/hubfs/Orbita_Covid_Vaccine_LP_1000x745-05.png "Streamline call center operations")

#### Streamline call center operations

Reduce wait times and volumes through self-service tools, improve patient experience through convenient access and friction-free experiences.

![Drive patient acquisition and conversion](https://go.orbita.ai/hubfs/Orbita_Covid_Vaccine_LP_1000x745-06.png "Drive patient acquisition and conversion")

#### Engage patients via proactive campaigns

Deploy conversational campaigns for  
vaccine scheduling, appointment reminders, second dose follow-ups, and post-vaccination monitoring to reduce administrative burden.

![Engage patients via proactive campaigns for vaccine scheduling, follow-up, and monitoring](https://go.orbita.ai/hubfs/Orbita_Covid_Vaccine_LP_1000x745-07.png "Engage patients via proactive campaigns for vaccine scheduling, follow-up, and monitoring")

#### Enable adverse event detection

Ensure compliance of chatbot applications with pharmacovigilance requirements for detection, collection, monitoring, and reporting of adverse events.

## Built on Orbita's Digital Front Door platform, the COVID-19 vaccine access clinical program can be deployed as a standalone campaign or integrated into Orbita's Digital Front Door solution to improve patient access and experience.

## Key Capabilities

- FAQs (i.e. COVID-19 vaccine info and testing) 
- Vaccine eligibility screening 
- Symptom screening and care recommendations 
- Location directory
- Appointment scheduling 
- Proactive campaigns 
- Voice search engine optimization (SEO) 
- Multilingual
- Live chat escalation
- Follow-up and adverse event detection

[![READ RECENT BLOG BY ORBITA CEO: COVID-19 VACCINE ACCESS](https://no-cache.hubspot.com/cta/default/541637/4f0b4998-0a13-4f25-9e7e-3c4a557c42d4.png)](https://cta-redirect.hubspot.com/cta/redirect/541637/4f0b4998-0a13-4f25-9e7e-3c4a557c42d4)

[![DOWNLOAD PDF RESOURCE: COVID-19 VACCINE ACCESS PROGRAM ](https://no-cache.hubspot.com/cta/default/541637/a929d361-70f1-4a1d-825b-3158fdae6fcd.png)](https://cta-redirect.hubspot.com/cta/redirect/541637/a929d361-70f1-4a1d-825b-3158fdae6fcd)

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