Conversations with Orbita Podcast, Episode 7: Effectively Engaging Patients Through a Multi-Modal Outreach Strategy
During this episode, host Nate Treloar sits down with Professor at the University of British Columbia and Voice Den creator Dr. Teri Fisher to explore the state of voice-first experiences in healthcare and how conversational AI virtual assistants have impacted the industry.
Automation with Empathy
Conversations with Orbita is a podcast sharing insights and innovations revolutionizing healthcare and life sciences with HIPAA-secure chat and voice-powered experiences empowered by conversational AI.
Introducing this episode's
guest, Dr. Teri Fisher
Dr. Teri Fisher, dubbed "The Voice Doctor," is a Sport & Exercise Physician and Clinical Assistant Professor at the University of British Columbia by day and voice enthusiast by night. His passion for voice technology has led Teri into the world of podcasting, and he has now recorded upwards of 1,400 episodes. He is also making waves on the new social network, Clubhouse, discussing applications of voice technology in healthcare and beyond.
Teri has been recognized as a 2020 "Top 17 Influencer in Voice" by Voicebot.ai, winner of the Project Voice 2020 "Flash Briefing of the Year," and a finalist for the 2020 "Voice AI/Commentator of the Year."
Teri is the creator and host of The Voice Den. This revolutionary online voice tech reality show combines his passions for voice technology and education in a fun, relaxed, and entertaining style.
"The idea behind the consumerization of healthcare is that healthcare generally becomes more personalized and that individual patients become more empowered to make decisions about their health and consumer technology will play a role in informing that." -Nathan Treloar
"When you take a device like the smart speakers, which are relatively inexpensive devices - consumer technology with a low cost of entry - and you start to put them in people's homes. Then you develop these healthcare voice applications on top of those devices; it opens up a whole new way for patients to experience that health care journey. And that's what I've started to get really excited about." -Teri Fisher
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Episode Recap
Voice technology offers a convenient and natural method of communicating that elevates the role of the patient in the care journey. In conjunction with other communication modalities such as text and touch, this capability strikes the perfect balance to optimize patient engagement. Discover how voice fits into the healthcare IT landscape in this episode of Conversations with Orbita.
In episode seven of the Conversations with Orbita podcast, our host Nate is joined by Dr. Teri Fisher, dubbed "The Voice Doctor," to explore the state of voice-first experiences in healthcare and how conversational AI virtual assistants have impacted the industry. What has accelerated the adoption of this technology, and what has hindered it?
As you listen to this podcast episode, you'll gain insights on the following and more on:
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- Helping people get access to information and answers to questions about health and wellness with just the power of voice
- Care programs for patients using voice-assisted technology
- The various tiers of ways people can interact with voice technology in the healthcare field
- The importance of voice-assisted technology education
- Why voice-assisted tech in healthcare has not advanced quicker than it has
- What the COVID-19 pandemic has done to accelerate adaption of technology in healthcare (because we had no options), from the perspective of a physician
Related resources from Orbita
Designing Conversational Healthcare Experiences with Third-Party Integrations
Read President Bill Rogers' article on leveraging Orbita's enterprise-ready platform to seamlessly design conversational healthcare experiences.
Podcast, Episode 6: Voice and HIPAA Compliance – An Update
Nate Treloar sits down with Orbita Executive Vice President of Global Markets Nick White to take a deep dive into the timeline of voice technology and HIPAA compliance.
Leveraging Automated Patient Outreach to Address Social Determinants of Health
In Orbita's latest article, President Bill Rogers discusses the role of social determinants of health (SDOH) in a patient's care journey and how automated patient outreach can reduce these care gaps.