Conversations with Orbita Podcast, Episode 5: Driving Proactive Outreach and Remote Patient Monitoring with Conversational AI
During this episode, host Nate Treloar is joined by Orbita Director of Sales for Healthcare & Strategic Accounts Jeff Haggard to explore the role of conversational AI in proactive outreach and remote patient monitoring.
Automation with Empathy
Conversations with Orbita is a podcast sharing insights and innovations revolutionizing healthcare and life sciences with HIPAA-secure chat and voice-powered experiences empowered by conversational AI.
Introducing this episode's
guest, Jeff Haggard
Jeff is an experienced change agent who has spent the last 17 years leading technology services, operations, and transformation initiatives to achieve highly successful customer outcomes in acute, post-acute, and ambulatory clinical settings. For the past seven years, Jeff has been focused on addressing the challenge of effectively managing patients through virtual care, digital health, and remote patient monitoring programs.
In his role as Orbita Director of Sales for Healthcare & Strategic Accounts, Jeff leads the team helping Orbita customers and partners bring Orbita Conversational AI-powered virtual assistants to bear on their unique clinical and operational challenges.
“That is where the dots are connected. Automated solutions have a challenge,
which is engagement – keeping patients engaged in the experience, and our assertion is that conversational AI bots take the interaction to a different level
to solve that challenge of engagement.” -Treloar
“Across the continuum of patients that have chronic diseases, there
are patients trying to figure out how to manage their conditions and clinical
care teams need automated assistance to help patients gain better literacy
about their condition and better adherence to the disease management
program in which they find themselves.” -Haggard
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EPISODE RECAP
During this episode, our host Nate Treloar (President at Orbita) explores the role of conversational AI in proactive outreach and remote patient monitoring with Orbita's Director of Sales for Healthcare & Strategic Accounts Jeff Haggard.
These technology solutions alleviate burden on clinicians, create meaningful efficiencies, help health systems and payers connect better with their patients/members, and provide patients with invaluable support and clinical resources on-demand, 24/7 in their homes. Proactive outreach and remote monitoring powered by conversational AI include voice and chat communication, personalized care suggestions and reminders, real-time data collection and reporting to the healthcare provider - and more. With this type of personalized support and outreach, patients are more likely to adhere to their care plan outside of the walls of the healthcare organization.
As you listen to this podcast episode, you'll gain insights on the following and more:
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- The difficulties patients face in maintaining communication with their care team from outside of the healthcare organization
- The role of proactive outreach in reducing care gaps and connecting the dots in a patient’s care journey
- How to transform remote patient monitoring strategies with a variety of digital tools to alleviate burdens on healthcare providers and fully support patients
Orbita’s virtual assistants empowered by conversational AI enable healthcare organizations to proactively deliver news, reminders, and other resources directly into the hands of patients through automated campaigns. Anticipatory reminders and educational reinforcement can help healthcare organizations get ahead of non-adherence and declining motivation.
This outreach is one piece of a digital front door strategy that transforms one-way care communication into interactive and meaningful multi-directional information exchange by permanently opening a door for patients to access a wide variety of resources. With a defined, easily-accessible path to question-answering services, scheduling, and symptom-checking, patients can have the digital tools they need to at the start of their care journey to achieve success.
Tune into the episode:
Related resources from Orbita
Expanding patient access during COVID-19: scaling access points, care navigation, and engagement
Hear from Neil Patel of Healthbox & HIMSS, David Harvey of Panda Health, and Kristi Ebong.
5 Ways Healthcare Conversational AI Transformed Care During COVID-19
Orbita CEO Bill Rogers on how healthcare conversational AI has transformed care throughout the COVID-19 pandemic.
Podcast Episode 3: Improving Access, Affordability, and Adherence in Pharma with Conversational AI
Host Nate Treloar discusses AI-powered solutions in pharma with Elise Whitaker, VP Customer Success & Practice Lead, Pharmaceuticals & Life Sciences at Orbita.