Conversations with Orbita Podcast, Episode 10: Orbita at HIMSS: The Future of Patient Engagement & Retention
During this episode, host Nate Treloar sits down with Orbita's VP of Channel Strategy & Partnerships Julie Johnston to discuss her experience at HIMSS21 and the latest chatter around technology in remote patient monitoring, referrals, and telehealth.
Automation with Empathy™
Conversations with Orbita is a podcast sharing insights and innovations revolutionizing healthcare and life sciences with HIPAA-secure chat and voice-powered experiences empowered by conversational AI.
Introducing this episode's
guest, Julie Johnston
Julie Johnston joined the Orbita team last fall and is the Vice President of Channel Strategy and Partnerships. She has over 15 years of experience in the industry selling digital solutions and SaaS products into healthcare and life sciences organizations.
"Physicians were a little leery of [telehealth] prior to the pandemic, but now they’ve all pretty much adopted it as part of their practice, and they anticipate that they’ll continue using it. But with that volume, where it’s becoming ubiquitous, how do you stand out? How do you elevate the patient experience and still offer that empathy and that warmth?" -Julie Johnston
"One of the big propositions of any kind of industry conference are those networking opportunities, so how do you accomplish that in a digital world? Similarly, how do you accomplish engaging a patient in those moments before the connection has been made with the clinician?" -Nate Treloar
Never miss a beat.
Sign up for our blog, newsletter, and podcast updates.
Episode Recap
This year, HIMSS looked a bit different than previous conferences due to the COVID-19 delta variant. This resulted in a hybrid conference with 19,300 in-person attendees and another 5,000 virtual. Orbita's Nate Treloar and Julie Johnston explore the value of virtual experiences that combine Automation with Empathy™ in the conferences we attend and the parallels to healthcare and other industries adopting this hybrid approach.
In this episode, Julie explains three topics that were top of mind for healthcare organizations at HIMSS (remote patient monitoring, telehealth, and referrals) and Orbita’s role in streamlining these experiences with conversational AI.
As you listen to this podcast episode, you'll gain insights on the following and more:
- Key topics and themes discussed within HIMSS's Healthcare of the Future Pavilion
- The benefits and challenges of hybrid conferences during the pandemic
- The impact consumerization has on these hybrid approaches in healthcare and beyond
Tune into the episode:
Related resources from Orbita
Automation with Empathy™ - Personalized Healthcare at Scale
Alexia Sibony of Orbita explains what Automation with Empathy™ means to Orbita and the value of capturing and preserving empathy in digital healthcare.
Episode 9: Impressions of the Digital Health Market from Patty Riskind, Orbita CEO
Host Nate Treloar sits down with Orbita's new CEO Patty Riskind to discuss her career journey to Orbita and her impressions of the digital health market.
Breaking Down Orbita's New Solution Center for Patient Acquisition and Retention
Orbita Chief Product Officer Bill Cava discusses how consumer behavior and industry disruptions can be tackled and addressed by Orbita's new Solution Center, an integrated system for quickly deploying virtual health assistants.